Landlord Login
You or your tenants can make a claim online.
If you've got a CP12 and/or Boiler Service included in your cover, give us a call on 0330 0247 999* and we'll book this for you.
Need help locating your policy/plan number? Our Live Chat team** will be happy to help you.
How can we help you today?
Booking your engineer online is simple.
When logging your claim, please tell us if we should contact you or your tenants. We’ll need the contact number of the best person to reach and we’ll take care of the rest.
Getting Started
Frequently asked questions
Firstly, check the policy / plan details you've entered for any typos or extra spaces. Your surname should be written as seen on your policy documents.
Please note, if you hold a product in joint names, you may not be able to log in to the Landlord Hub.
If you need help logging in, please contact us or chat with us.
Your policy / plan number is stated on the documents you received when you first purchased your product and also on any renewal documents.
If you need some help, please contact us or chat with us.
1. You can book an appointment or make a claim online if your policy includes:
- Plumbing
- Drainage
- Water Supply Pipe
- Gas
- Electrics
- Pest
2. If you're a Landlord, you can log your claim via our Landlord Hub. You're in the right place!
3. Alternatively, you can give us a call on 0330 0247 999*. Claims lines are open 24 hours a day, 365 days a year.
Chat to us
We're available:
- Weekdays 8am - 8pm
- Saturday 8am - 4pm
- Sunday 10am - 4pm
Why use the Landlord Hub?
- In just a few clicks you can make a claim
- Either you or your tenants can manage a claim online
If you have an emergency or need to claim for any other type of problem, please call us on 0330 0247 999*. Claims lines are open 24/7.
*For claims, lines are open 24 hours a day, every day of the year. For enquiries, lines are open on weekdays from 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm. Calls will cost you no more than the rate of a standard call and charges may vary depending on your network provider. Calls are recorded for quality control and training purposes.
**Live Chat is available on weekdays 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm.